The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Martin Cooper, a Motorola engineer made the first cell phone call in history from a sidewalk on Sixth Avenue in Manhattan ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Troy Rotarians learned a few things about Pike County’s E911 Call Center this week. E911 Communicator Elizabeth Agrella and ...

Gabourey Sidibe shares a humorous and poignant story about her time as a phone-sex operator before making it big in Hollywood ...

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts.