AIDEC Digital Hub launches BPO Centre By Ebenezer Chike Adjei NJOKU The domestic technology sector has set its sights on ...

Welcome to The Brink. It’s Eleanor Duncan and Edward Clark in London, and Libby Cherry in Frankfurt, looking at the AI impact on call centers. We also have updates on City Brewing, Eutelsat and ...

As part of the Solaria launch, Gladia has partnered with LiveKit, a leading open-source developer framework for real-time AI ...

Synnex's $2.8 billion blockbuster acquisition of call center operations leader Convergys instantly puts the distributor with its Concentrix division into a clear leadership position in the ...

Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it's ...

Union Minister Jyotiraditya Scindia on Saturday inaugurated Ashoknagar's first-ever BPO (Business Process Outsourcing) center, marking a significant milestone for the region.Speaking to ANI after ...