Synnex's $2.8 billion blockbuster acquisition of call center operations leader Convergys ... leadership position in the Business Process Outsourcing (BPO) market, said Synnex CEO Dennis Polk.

Send us feedback and tips at [email protected]. Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial ...

As Bloomberg reports, the Paris-based outsourcing company Teleperformance ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy ...

Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...