As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Businesses have been constantly adopting advanced technologies to upgrade their customer service operations nowadays. The integration of CRM systems with CTI systems is a game changer, optimizing call ...

This, coupled with the general volume increase of data now being produced, and the enhanced storage capabilities required to hold on to this curated and non-curated data, puts sustainability at the ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Thailand cuts power supply to five locations along the Myanmar border on Wednesday as part of its crackdown on call center ...

Q4 2024 Earnings Call Transcript February 13, 2025 Twilio Inc. beats earnings expectations. Reported EPS is $1, expectations ...

Two Chinese nationals, identified as the masterminds behind a major call center scam operating from a neighboring country, were apprehended in Bangkok. The suspects, Mr. Ye Wanyou and Mr. Li Weijie, ...

Thailand's army says some 260 people believed to have been trafficked and trapped into working in online scam centers are to be repatriated after they were rescued from Myanmar.