As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The fast pace of contact centers keeps everyone on their toes, but the managers and supervisors ensure daily operations run ...

Thailand’s Cyber Police are closely monitoring border areas following intensified government measures against criminal networks. The crackdown has led to a decline in online crime reports, but ...

Citations: Bassamboo, Achal, Assaf Zeevi. 2009. On a Data-Driven Method for Staffing Large Call Centers. Operations Research. (3)714-726.

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...