Todd Willkomm, an entrepreneur with a background in high school and college athletics, has turned the former RateWatch ...

On top of all this, the best call center solutions can also be distributed for home workers as well as employees in the office. Additionally, using the same software platform means being able to ...

The Education Department is considering terminating its contracts for thousands of call center employees hired to answer families’ questions about federal student aid, and may replace them with an ...

The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff’s Office, will be renamed the George A Robinson Emergency Communication Center on Tuesday in honor of ...

Owner Jerry Jones said last week in New Orleans that the team's offseason would be "in line" with others, but edge rusher ...

Businesses are doubling down on innovations like generative AI, advanced analytics and conversational intelligence to redefine how they engage with customers through contact centers. These tools ...

A 31-year-old Hong Kong woman has been rescued from a call center gang in Myanmar late last week, according to Thai ...

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Hundreds of human trafficking victims who were deceived and forced to work in Myanmar scam centers have been turned over to ...

Businesses are rethinking how contact centers contribute to overall business ... the ancillary BPO horizontals like tech support, back-office work, sales, and retention. But as we start to ...

A sheriff’s deputy in Colorado shot and killed a man wielding a firearm during an “active shooter" call at a family ...