Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or ...

Asure Software (NASDAQ: ASUR), a leading provider of Human Capital Management (HCM) software solutions, today highlighted exciting innovations emerging from its strategic partnership with Amazon Web ...