OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Jessica Loos, the center’s director, said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in more than a decade. She adds the center still ...