The Arkansas Crisis Center is unveiling a new way to receive help, adding its 988 text-to-chat feature which launches Feb. 11 ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

McClellan (VA-04) led her Virginia Democratic colleagues, Representatives Robert C. “Bobby” Scott (VA-03), Don Beyer (VA-08), Gerry Connolly (VA-11), Suhas Subramanyam (VA-10), and Eugene Vindman ...

The person who peppered the back door of a North Spokane home Saturday with five bullets in an apparent targeted attack killed a 13-year-old boy quietly playing video games on the other side. As Gavin ...

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Savannah Chrisley is sharing her experience with mom Julie Chrisley ’s prison transport.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

A number of members of law enforcement were called to Saratoga County Court Friday in the case of Ronald Rayher, the Milton man accused of killing a local Elvis impersonator ...