In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Employees are now largely left to their own devices to figure out the benefits enrollment process. This “passive enrollment” ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers serve as the primary cus ...

This article explores the top trends set to shape the contact center industry ... tasks like call triage and routine inquiries, agents can focus on higher-value interactions that require emotional ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...

Cultural Sensitivity: Understanding and respecting cultural differences in customer interactions. Technology Use: Training on the use of call center software and tools to enhance productivity ...

AI call centers are designed to handle more customer interactions, improve quality control, and optimize workflows. More importantly, a good one will never leave customers waiting, positioning a ...