There have been job losses, but the industry still depends ... Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow.

Singapore-based business process outsourcing (BPO) firm TDCX is expanding its presence in the Philippines with its ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

The domestic technology sector has set its sights on capturing a larger share of the lucrative global Business Process ...

Logix BPO, established in 2019, has rapidly emerged as a leader in the Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) sectors. Wit ...

Water Philippines 2025 rolls out from March 19 to 21 at SMX Convention Center Manila. The call for an improved water ...