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Dispatchers like Debra White provide a calming voice, and a lifeline in a time of need, for the people in Chicago and our ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

Hawaii County held a blessing and dedication ceremony Monday for the new Emergency Call Center in Hilo. Decades in the making, the new 17,127-square-foot dispatch facility on Mohouli Street will ...

33,106 people played the daily Crossword recently. Can you solve it faster than others?33,106 people played the daily Crossword recently. Can you solve it faster than others?

Jessica Loos, the center’s director, said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in more than a decade. She adds the center still ...

There are likely going to be playoff games that get completely derailed by instant replays, but after spending some time in ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

People tour the main communications center, which has enough space to start for seven police and two fire dispatchers during each shift, at the new Hawaiʻi County Emergency Call Center in Hilo on ...

Hawaii County welcomes a new Emergency Call Center in Hilo with a blessing and dedication ceremony held Monday that coincides with National Public Safety Telecommunicators Week, April 13 to 19. The 17 ...