Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

1. Not enough employee training Lack of training is the real root cause of so many other stressors because it sets agents up for failure. When agents aren’t prepared to handle customer issues ...

Screenshot 2025 05 13 at 8.40.11 AM Call Center Employee Knew He Was Going To Quit, So He Messed With Customers On His Last Day Of Work a laughing man wearing a headset ...

Press Releases Insight7 Launches ‘Call Evaluation’ Platform to Unlock Insights From Customer and Employee Calls at Scale ACCESS Newswire Updated June 11, 2025 6:23 AM ...

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

It’s important to acknowledge some of the present opposition to call center gamification. Karen Veazy, TMCnet contributor and former call center employee, says that one of the most obvious flaws of ...

During the COVID-19 pandemic, a call center employee improperly doled out more than $3 million in federal unemployment benefits − including some money for herself, according to a new Ohio ...