The post Call Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of Money first on TwistedSifter.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26 ... Charter said its employee headcount in Central Massachusetts has dropped ...

then it's up to the employee overseeing the call center to assign more people to calls rather than encourage an employee to end a call early. The last longest customer service call was set by Mary ...