The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow (NYSE: NOW), the AI platform ...

This creates a large gap between customer expectations and reality. Talkdesk After Hours extends a contact center’s availability ... intervention from a human agent, Talkdesk After Hours ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

“Organizations are navigating multiple headwinds, including a lack of call center agent engagement, poor coordination between departments, and outdated legacy systems. Reimagining customer ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

Alliant Energy announced all Iowa-based call staff employees will now be working with InnoSource, as part of a new on-sourcing partnership.Alliant says these e ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, today announced the launch of AI Agent Assist, a new feature ...