Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

How to Get Help Quickly and Efficiently Amtrak is the leading passenger rail service in the United States, providing reliable ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, ...

ServiceNow's acquisition of Logik.ai represents the company's continued strategic expansion into the CRM space, while ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Part of its enterprise plans, Cisco's Webex AI Agent is available as a 24/7 self-service solution with natural, human-like ...