Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

US President Donald Trump's inner circle is advising him against a call with Vladimir Putin until the Russian president commits to a full ceasefire with Ukraine, NBC News reported on Thursday, citing ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

A power struggle over the regulation of data center companies, which want to buy huge amounts of electricity in Montana, ...

Egyptian President Abdel Fattah al-Sisi and US President Donald Trump discussed mediation efforts to restore regional calm which would have a positive impact on Red Sea navigation and end economic ...

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts.

Big Tech makes promises about our gleaming AI future, but its models are built on the backs of underpaid workers in Africa ...

More Power Fx formula reuse! User defined functions can now call behavior functions with side effects and be chained. User defined types enable passing records and tables in and out of user defined ...