Modern business requires companies to adopt efficient and smooth communication methods to achieve dominance in today's ...

More than 170 times the normal number of calls came Sunday, about 300 unanswered. Mishawaka official says 911 should be accessible "100% of the time." ...

Many callers who report an emergency in Charleston County speaks a different language, which can increase call volumes, making it harder for emergency personnel to respond.

One day after she was initially said to have died, multiple phone calls were made from the classical pianist's phone to a medical center.