Discover top call center software solutions of 2025 tailored to your needs. From advanced features to scalability, find the best solution.

It also comes with real-time transcription and automated call insights. While RingCX is an excellent choice, this AI call center software is fairly new—it just launched in November 2023.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Maximus employs 10,000 call center workers at 12 sites across eight southern US states, providing support to multiple federal agencies, including the Centers for Medicare and Medicaid Services and ...

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations.

The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by ...