A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub. 'Alice', 'Weng', and 'Ben' were ...

As Swapnil Jain, CEO and co-founder of Observe.AI, told VentureBeat in a recent video call ... agents marks a major step toward what Observe.AI envisions as the autonomous contact center of ...

These AI agents may soon be able to call a customer service center for you. In this potential future, GibberLink could enhance the efficiency of communication between AI agents, provided both ...

Mon, March 24, 2025 at 10:52 PM UTC ...

Companies are increasingly replacing call center employees with AI agents from ElevenLabs, Level AI, Retell AI, and other voice-based AI startups. At the same time, tech giants such as OpenAI ...

Call the Midwife follows the nurses, midwives and nuns from Nonnatus House, who visit the expectant mothers of Poplar, providing the poorest women with the best possible care. Midwives Andrea ...

Definition: Balanced Scorecard is a performance-based metric tool which is used extensively by various businesses across sectors to align activities to the vision or the overall goal of the ...

Authorities are warning about surge of scammers impersonating U.S. Customs and Border Protection agents in central North ... scam sounds after receiving a call from someone claiming they were ...

We list the best call recorder apps, to make it simple and easy to record calls on your phone as well as manage the recording. Call recording can be a useful and even essential for recording an ...

Clarifying that it has not hired any casting agents, RKFI threatened legal action against fraudsters ... Recently, Tamil actor Sibi Sathyaraj, son of veteran actor Sathyaraj, also alerted the public ...