call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

IVR lets you send incoming calls to the right call center agents. In addition, you get local and toll-free numbers or if you prefer, you can port your existing phone numbers. There’s also an ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

BACOLOD CITY – The family of a 32-year-old call center agent who was killed and accused of being a scammer in Negros Occidental is calling for justice and denied the accusation that surfaced following ...

noise-free environment can sometimes yield better results than training in the same noisy environment where the agent will be tested. This unexpected phenomenon is known as the indoor training effect.

RAG allows government agencies to infuse generative artificial intelligence models and tools with up-to-date information, ...

We propose an iterative self-training framework, Agent-R, that enables language Agent to Reflect on the fly. Unlike traditional methods that reward or penalize actions solely based on correctness, our ...