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You're managing a diverse team of new agents. How can you ensure inclusivity in customer interactions? You're facing a holiday rush with an influx of calls. How can you maintain service quality ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

Call My Agent Berlin [working title] is heading to Disney+. The latest adaptation of the French hit comedy comes from Germany, telling the story of the Stern actors agency and its agents.

Black Ops 6 Season 3 patch notes are here, revealing all the biggest changes coming to Multiplayer, Zombies, and Warzone as ...

Contact center agents are the backbone of customer ... can further exacerbate agent stress. Such KPIs are essential for measuring performance, but when they become the primary focus, they can ...

Dallas Cowboys superstar Micah Parsons reportedly asked Jerry and Stephen Jones to contact his agent about contract ... asked Jerry and Stephen Jones to call Mulugheta to negotiate.

The Call of Duty Black Ops 6 Season 3 patch notes are in! Find out what's new for Activision's military shooter here.

Talkdesk After Hours extends a contact center's availability beyond business hours by using AI to effectively ... reducing their performance and increasing turnover rates. Talkdesk After Hours helps ...

Stress is a natural reaction to specific demands and events, but ongoing stress can affect a person’s health and wellbeing. Tips for managing stress include exercise, setting priorities ...