CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

Would you ever tell a friend you had a “4/5” experience with a company? Of course not. That’s just not how we talk or ...

GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction Strategy. Judges called the Broadvoice ...

Korea’s other pressing social issues further exacerbate isolation and loneliness. Among the elderly, social detachment is compounded by economic hardship, with growing wealth disparity pushing many ...