His office’s caseworkers say the nature of constituent complaints has not really changed since the beginning of the pandemic. EDD was warned The call center’s problems are not new.

#3 The call center answering the calls to 919-715-7000 also handles appointments by phone. Unfortunately, the call center gets more than a thousand calls a day. So, a DMV spokesperson said there's ...

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Explore various types of dialers for call centers. Discover the ideal dialing solutions to ...