Finkelman, Dan, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke, and Claus Moller. "Case of the Complaining Customer (HBR Case Study and Commentary)." Art. 90304. Harvard Business ...

Sucher, Sandra J., and Matthew Preble. "Case Study: Follow Dubious Orders or Speak Up?" Harvard Business Review 95, no. 4 (July–August 2017): 139–141.

If the question refers to a specific business then context must be included in the answer by using the case study stimulus provided – this will be in section B or C only. Outline questions (2 ...

The series forms part of a wide-ranging collection of FT ‘instant teaching case studies’ that explore business challenges. In 2023, a study published in the Journal of the American Medical ...