Airline companies’ customer service: Who is failing consumers?
Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...
Network complexity: a hidden tax on business
Unfortunately, modern business growth is producing ever more complex networks. As organizations choose hybrid cloud ...
British Airways warns millions of passengers to 'complete journeys' before end of September
Its eVouchers offer a quick and simple way of paying for flights online but are valid for travel until 30 September 2025, the airline has said.
Head for Points2 天
How 500,000+ Avios were stolen from my household account …. and how we got them back!
Over the weekend 500,000 Avios were stolen from my British Airways Executive Club account. I woke on Sunday to an email ...
Messenger Newspapers2 天
Airlines call for ‘fundamental’ reform of charges before Heathrow expansion
IAG and Virgin Atlantic have urged regulator the CAA to prevent passengers and airlines being ‘locked into higher charges for decades to come’.
businesstravelnewseurope6 天
British Airways revises loyalty changes after customer backlash
British Airways revised its loyalty programme changes after backlash, reintroducing flight-based status qualifications alongside spend-based points to address customer complaints.