The National Technical Support Center, the "technical call center” of the Comelec, will begin its operations on May 2.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

the call will be terminated. Rogers Communications is one of many companies and government agencies that have set up automated messages warning customers against harassment toward employees.

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Albert Saniger scammed investors with fake AI claims, secretly using call center workers to run his so-called "automated" Nate shopping app.

Mumbai: In a major crackdown, Unit 10 of the Mumbai Crime Branch has busted a fake Amazon call center operating out of the ...