A 2025 customer survey of over 9,000 flights has revealed the best - and worst- UK airlines based on boarding experience.

A Delta passenger is questioning how airline staff handle seat assignments after a gate agent allegedly reassigned them from ...

Last fall, we reported on a new policy being implemented by American Airlines to discourage one of the most irritating ...

Southwest Airlines will switch up its boarding process in a big way once the carrier shifts to assigned seating.

For one United Airlines passenger, a simple habit of screenshotting a boarding pass led to unexpected confusion—and a fellow ...

The airline has actively been calling ... that boarding zones are not part of your boarding pass QR code, so when you scan your pass at the gate, the gate agent has no idea what zone you’re ...

American Airlines said it plans to continue refining its boarding process to make the experience less stressful for passengers and employees alike.

CRO of Scanbot SDK, on how mobile scanning can transform airline operations, helping carriers to handle passenger volume and ...

As happened to Will, passengers could be charged by their airline or booking provider to amend their name. Ryanair charges £115/$148 to change a name on a boarding pass while easyJet charges £60 ...

A British man, 57, will be charged on Monday (March 17) after allegedly using abusive words against an airline staff and ...