Last fall, we reported on a new policy being implemented by American Airlines to discourage one of the most irritating ...

Airline apologizes and offers flight compensation and a travel voucher after family's rough ride home from Tampa to Toronto, ...

A 2025 customer survey of over 9,000 flights has revealed the best - and worst- UK airlines based on boarding experience.

Passengers are asking major airlines to do something about "gate lice" problem at airports. American Airlines currently has new tech to stop the line-cutters.

Southwest Airlines will switch up its boarding process in a big way once the carrier shifts to assigned seating.

Crowding the gate slows the boarding process and ... and only board when your zone is called. Following the airline’s specific boarding process will create a smoother process for everyone ...

The user also said that gate lice affects how people stow ... and it seemed that people who were used to this airline were not bothered by boarding later since they knew there would be space ...

For one United Airlines passenger, a simple habit of screenshotting a boarding pass led to unexpected confusion—and a fellow ...