BPO tasks in Africa may be automated by 2030. New report urges Kenya and others to invest in AI upskilling to protect jobs.

THE PHILIPPINE Economic Zone Authority (PEZA) will seek reduced US tariffs on key economic zone exports, which will likely be impacted by the 17% reciprocal tariff that will take effect on April 9.

Accused of a crime she didn’t commit and on the verge of losing everything, Brenda Spahn founded the Lovelady Center, the ...

The emergence of bancassurance has proven to be a critical factor in increasing insurance penetration in Kenya, a sector that has traditionally struggled to reach a broad audience ...

Nigeria's BPO market is projected to expand from $980 million in 2023 to $1.84 billion by 2028, reflecting an annual growth rate of 12.56%. The country's 'Outsource to Nigeria Initiative' aims to ...

By Robert Muggah and Ilona Szabo Brazilis facing an alarming surge in forest fires. Last year, the country registered 237,000 ...