The DTC model was all the rage, but shunning traditional distribution in retail proved hard to sustain long term. Here's ...

With multifaceted search, customers expect their unique expressions of intent to be understood and fulfilled faster than ever.

Retail supply chain scenario planning helps retailers forecast potential disruptions, their impacts and the best way to ...

There are a lot of myths surrounding ADHD at work. Learn the facts about adults with ADHD and the challenges they face in the ...

Reports, based on real reviews from real customers, name SAP Sales Cloud and Emarsys as leaders in multiple categories.

The impact of tariffs on distributors with federal contracts is far ranging, requiring new strategies and quick action.

Matthias Barth is solution director for Professional Services Industries at SAP. He is responsible for the segment of outsourcing companies (IT, business process outsourcing, managed services, and ...

Sharon Goldman has been reporting and writing about B2B technology, marketing, retail and the customer experience for over a decade, including for publications such as CIO.com, CMSWire, Forbes.com, ...

Jenn’s an experienced writer, editor, and strategist, and is the Editor in Chief of The Future of Commerce + Customer Engagement, an industry award-winning site. She’s a contributor to some of the ...

Marcia is an editor and content writer for SAP Customer Experience, and the Executive Editor of The Future of Commerce. A professional skilled in crafting content that draws the reader in, she was ...