Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

Microsoft’s Dynamics 365 CE enables customer service excellence There are common implementation challenges Practical guide to the roles, activities and deliverables in each of the phases Microsoft ...

Businesses are increasing their investment in AI in the wake of COVID-19. Three-quarters of businesses are not breaking even when it comes to their investments. To capitalise on their AI projects, ...

Organisations need to embrace a digital-first mentality to compete in the modern business world. No longer a fixed-length technology project, digital transformation must be holistic and continuously ...

Eight years might not seem like long, but in the fast-changing world of technology it might as well be a lifetime. Technologies that are emerging now are set to change society in ways only just being ...

VR offers an affordable, effective, remote-friendly way to provide employees with not only technical skills, but also ‘soft’ skills such as leadership and resilience. With more than half of companies ...