Qualtrics, the leader and creator of the experience management category, is announcing Experience Agents, AI-powered autonomous agents that interact directly with customers and employees.

NICE, a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond, is unveiling a new, end-to-end automation solution for customer service-the CXone ...

Stravito, the AI-powered knowledge management solution that enables teams in global organizations to extract and use insights for critical decision-making, is debuting several new enhancements for its ...

The business world is on fast-forward and business practices are changing fast. Knowledge management tools are keeping up and setting the pace. The KMWorld Readers’ Choice Awards present an ...

Gain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers.

Digitech Systems, the most trusted choice for intelligent information management and business process automation, is unveiling Sys.tm Flows and Sys.tm Intelligence, two new tools designed to enhance ...

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit-'Cooking With KM: Knowledge Sharing & Building Skills,''and 'Storytelling for ...

Brightspot, a leader in content management and orchestration, is announcing that its content management platform is now available through the AWS Marketplace for the U.S. Intelligence Community (ICMP) ...

This year’s list of 100 companies that matter in KM is an amalgam of old and new. Out of curiosity about the longevity of companies on the list, we went back a decade and identified 15 companies that ...

AI-powered condition-based search allows enterprises to locate information faster, saving valuable time and resources ...

Knowledge management (KM) often involves navigating vast, complex information stores. Traditional search methods, which rely on limited keywords, can make finding precise answers a time-consuming ...

GlobalData Plc, a leading data, insight, and technology company, is announcing its acquisition of Ai Palette, an AI-powered consumer insights platform, with the goal of helping Consumer Packaged Goods ...