Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Contentful's new features further help companies create and manage compelling digital experiences for customers.

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion® , 86% of decision-makers across a wide range of industries said that even as their outbound call volumes ...

Real-time language translation. Smart glasses technology is making real-time language translation a game changer. Smart glasses will come with advanced translation technology such that communicating ...

Workato will continue to back DeepConverse's support agents and search capabilities by launching AgentX Support, combining Workato's Agentic Orchestration capabilities with DeepConverse's AI-powered ...

Xactly, a provider of revenue solutions, today launched Xactly Intelligence, a sales performance management (SPM) framework combining Xactly's predictive artificial intelligence models with gnerative ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Coveo is now a Shopify Premier Technology Partner, helping companies fuel revenue growth with AI search, product discovery, and generative experiences.

Braze, a customer engagement platform provider, will acquire OfferFit, an artificial intelligence decisioning company, for $325 million.

Resultick's new SHOP audience experience platform unifies online and in-store journeys, improves attribution, and amplifies real-time engagement at scale.

Searchspring, a division of Athos Commerce and a provider of e-commerce search, merchandising, and personalization, has enhanced its Personalization suite to help merchants simplify rule management, ...

Lead nurturing is about playing the long game, so don't let potential buyers without an immediate need slip through the cracks.