CommSite enables consumers to chat with websites to instantly find information, resolve issues, discover products, and more.

The new AI agents, embedded in the Intuit platform, provide businesses with a virtual team working on their behalf, completing workflows across CRM, financial analysis, payments, accounting, and more.

DV Authentic Attention for Social helps advertisers measure the impact of their ads on social platforms, starting with Snap.

AMC Integration gives advertisers access to key metrics, including customer acquisition costs, new customer ROAS, and predicted lifetime value.

Business development reps (BDRs): Outreach, Apollo, Drift, etc., can leverage AI to handle prospecting, lead scoring, and initial outreach, answer common questions, and set up meetings at a scale ...

Omnisend's new suite includes tools for natural-language segmentation, automated copywriting, and tailored product recommendations.

These quiet consumers are known as shadow buyers, specifically because they lurk in the shadows as they seek to learn about the products and services available to meet their needs. They’re researching ...

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...

Pegasystems has achieved FedRAMP High Authority to Operate (ATO) status for its suite of generative artificial intelligence solutions.

Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

Aquant, providers of an agentic artificial intelligence solution for service professionals, has launched Retrieval-Augmented Conversation (RAC), an AI model that engages users in fully guided, context ...