Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Comoros, a small island nation in the Indian Ocean, has seen steady growth in its telecommunication sector. With a population of around 850,000 people, the number of mobile phone users has surpassed ...

Namibia's telecommunication facilities have seen significant growth in recent years. With a population of about 2.5 million, the country has approximately 2.9 million mobile phone users, indicating ...

With the high cost of data and low penetration of smartphones, USSD — Unstructured Supplementary Service Data Services — is a cost-effective channel for mobile phone users to interact with your ...

Building a Call Center in Africa is not easy, finding the write partner can be challenging. Thankfully, Helloduty is always on the edge of development. Tatu City is a 5,000-acre mixed-use Special ...

Algeria has over 45 million mobile phone users, making mobile connectivity a crucial part of daily life. Internet penetration in Algeria stands at around 60%, driven by both urban and rural usage.

Malawi's telecommunication landscape is dynamic, with approximately 12 million mobile phone users. Internet penetration stands at around 17%, reflecting a growing but still modest digital footprint.

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...

Cape Verde, also known as Cabo Verde, is a small island country in West Africa with a growing telecommunication sector. The country has around 500,000 mobile phone users, representing a high ...