Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a ...

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of integrated ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Digital asset management can help cut emissions, but is it enough to balance the carbon footprint of our growing digital ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Company also Enhances its Suite of Generative AI Tools to Help Brands Transform and Deliver Images at Scale with Greater Ease and Efficiency SAN JOSE, Calif.

Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of ...

AI is reshaping daily life. Parents are automating tasks, shoppers are ditching stores and tech is no longer just for the elite.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

AI innovation costs drop dramatically. DeepSeek R1 slashes AI model costs to 3-5% of previous levels, reshaping the economics ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...