ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Forbes10 天
10 Best Call Center Software Of 2025
Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...
Business Insider1 年
How scam call centers work, according to a 'scambaiter'
Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...
来自MSN1 个月
I Work in a Call Center That Kills It's Customers - The Doomsday Crisis Line
I Work in a Call Center That Kills It's Customers - The Doomsday Crisis LineSubscribe if you like! + <a href="http://bit.ly/1PG8z9GWatch">http://bit.ly/1PG8z9GWatch ...
Forbes1 个月
Is AI Making Call Center Agents Better Or Replacing Them?
I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...
A former MOHELA call center worker shares their experience of working for the beleaguered ...
Email [email protected] A former call center agent at MOHELA has claimed there was an 'atrocious' work environment at the ...