ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Hosted on MSN1mon
I Work in a Call Center That Kills It's Customers - The Doomsday Crisis Line
I Work in a Call Center That Kills It's Customers - The Doomsday Crisis LineSubscribe if you like! + <a href="http://bit.ly/1PG8z9GWatch">http://bit.ly/1PG8z9GWatch ...
Business Insider1y
How scam call centers work, according to a 'scambaiter'
Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...
Forbes15d
10 Best Call Center Software
Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...
Forbes1mon
Is AI Making Call Center Agents Better Or Replacing Them?
I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...
A former MOHELA call center worker shares their experience of working for the beleaguered student loans company - where staff are TOLD to keep customers on h…
Email [email protected] A former call center agent at MOHELA has claimed there was an 'atrocious' work environment at the ...
Chattanoogan.com4h
Swinerton To Renovate Chattanooga Call Center For T-Mobile
Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...
TASS2mon
FSB thwarts work of call center network that deceived 100,000 residents of 50 countries
TASS/. Russia's Federal Security Service has thwarted the work of an international network of call centers acting in the interests of former Georgian Defense Minister David Kazerashvili ...