With consumers prioritizing price, convenience and personalization , brands must rethink loyalty strategies to stay relevant ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

In 2022, shortly after joining Expedia, Mehrotra took on a major project for one of the company’s key partners: Walmart. The ...

Kroger, CVS, and Kohl's are among the 350 companies with the best loyalty and rewards programs, according to new research ...

The Selfridges Unlocked program will allow customers to collect digital “keys,” or points, for shopping; visiting The Cinema ...

Nintendo introduced Gold Points, which were earned when you purchased Switch games, either physical cartridges or digitally ...