Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative communication is available.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

MetTel, a digital transformation and communications leader, has been recognized with two Stevie® Awards in the 19th Annual ...

But one leading expert says many firms are failing to remember the fundamentals: that people help truly drive the highest standards of customer service. Jane Hawkes, the Gloucester-based founder ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...