AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

MetTel, a digital transformation and communications leader, has been recognized with two Stevie® Awards in the 19th Annual ...

But one leading expert says many firms are failing to remember the fundamentals: that people help truly drive the highest standards of customer service. Jane Hawkes, the Gloucester-based founder ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Pliezhausen, 27 March 2025 – DATAGROUP takes on IT support for the ALH Group (Alte Leipziger – Hallesche), a leading German insurance group with around 3,000 employees. The five-year contract includes ...