Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

JPMorgan (JPM)Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a 90-mile radius of Baltimore. This latest investment ...

OKAY, SHE STUDIES POLICE TECHNOLOGY LIKE THESE VIRTUAL REALITY GOGGLES THAT PUT LAW ENFORCEENT SAFELY IN THE MIDDLE OF A CALL FOR HELP ... for real-time crime center In the training, the officers ...