As of March 2024, the average hourly pay for a call center agent in the US is $17.75 per hour, according to Indeed. This amounts to a total yearly salary of about $38,000 for a full-time position.

Call center shut-downs, driven by Covid four years ago, added a new wrinkle to the struggle for workplace improvements when customer calls were re-directed to service reps working from home.

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty.

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI ...

Today, Sanas has around 50 customers in such industries as healthcare, logistics, and hardware manufacturing. Narayana said that the company’s annual recurring revenue has reached $21 million ...