The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology ... a 29-year-old call center trainer in Makati City in the Philippines ...

Palo Alto-based startup Sanas developed the accent technology after a $13 million Teleperformance investment earlier this year. The software comes as the call center industry faces challenges from ...

You call customer support ... The goal, they say, is to enhance clarity and improve customer experience. The technology comes from Palo Alto-based startup Sanas, which also developed background ...

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees ... involves choice by the workers in terms of technology," Poster told SFGATE.