"Companies regularly collect customer-satisfaction measures ... they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel spreadsheet ...

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings ...

As per HubSpot’s State of Marketing report, customer satisfaction- which ... right buttons and asking the right questions?) The customer feedback survey industry today is also guilty of ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction ... The final question I ask ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail. Wegmans had the second-highest customer satisfaction score among supermarkets in the ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency ...

General Motors is throwing out the results of some recent customer satisfaction surveys because ... a free tank of gas in exchange for a 27-question survey they may not care about.