Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to ...

As of March 2024, the average hourly pay for a call center agent in the US is $17.75 per hour, according to Indeed. This amounts to a total yearly salary of about $38,000 for a full-time position.

Maximus employs 10,000 call center workers at 12 sites across eight southern US states, providing support to multiple federal agencies, including the Centers for Medicare and Medicaid Services and ...

L.L. Bean laid off about 200 people in 2020, and in 2021 it closed a call center in Lewiston, Maine, according to the Portland Press Herald. The company also closed call centers in Bangor ...

The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by ...

In letters sent last week to state Medicaid agencies, CMS raised concerns that long call center wait times and high abandonment rates “are impeding equitable access to assistance and the ability ...