March 10 Division VP sends memo to IRT VP & CIO summarizing their division's project requests. March 15 Annual Budget Call deadline. April 1 IT Advisory Board prioritizes project proposals. *Mandatory ...

America Makes and the National Center for Defense Manufacturing and Machining announced a new open project call worth a total of $1.1 million.

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls ...

A Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface ...