Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

SALINA, Kan. (KSNW) — The Kansas 911 Coordinating Council rolled out an emergency mobile dispatch center, calling it a game-changer for emergency response in the Sunflower State.