outbound calls or both. Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are ...

The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...

The Charleston County Consolidated Emergency Communications Center adopted new, more advanced call handling software that aims ... and medical information. Outbound text messaging capabilities ...

The Carbyne Apex Call handling ... efficiently. The software will have several key features, such as translation services for callers who don’t speak English, inbound and outbound 9-1-1 texting ...